Frequently asked questions

Two ways. Browse trainers and message anyone whose profile fits your goals, or post a Client Listing with your goals, budget, and location. Trainers in your area will reach out to you with offers.

Yes, completely free, and we have no plans to ever charge clients. No booking fees, no membership, no charges of any kind.

You pay your trainer directly: cash, e-transfer, WeChat Pay, whatever works for both of you. PTierOne never handles the money and takes no cut. Pricing, packages, and cancellation terms are agreed between you and your trainer.

Because you pay your trainer directly, payment and scheduling issues are resolved between you and the trainer. If a trainer behaves badly on the platform (fake credentials, harassment, spam), report it to support@ptierone.com and we will investigate the account.

Yes! That's our specialty. You can invite trainers to your building's gym. Just ensure you have authorization to bring guests to your amenities and that you follow your building's rules. PTierOne is not responsible for any building policy violations.

Visit any trainer's profile and click the message icon. Chat about your goals, schedule, and pricing. Feel free to swap phone numbers or WeChat to continue the conversation wherever suits you.

Look for the Verified badge on trainer cards and profiles. It means the trainer has uploaded proof of their certifications. Click 'View proofs' on their profile to see the actual certificates. The badge is not a background check, so always use your own judgment before training with someone.

All trainers on PTierOne are self-employed independent contractors. Confirm your trainer's insurance and certifications directly with them before starting. PTierOne connects you with trainers. The training relationship, including liability, is between you and the trainer. We strongly encourage trainers to carry their own Commercial General Liability and Professional Liability insurance.

Right now, nothing. PTierOne is free at launch. Later, trainers will pay a flat monthly subscription (around CA$29–49, first month free) for access to Client Listings and priority placement. There is no commission and no booking fee, ever. We'll give you clear notice before any billing starts.

Directly by your clients: cash, e-transfer, WeChat Pay, whatever you both prefer. PTierOne never touches the money and takes 0% of what you earn. You handle your own pricing, packages, and cancellation terms.

Two ways. Clients browse trainer profiles and message you, and you can browse Client Listings (posts where clients describe their goals, budget, and location) and respond with a rate offer and a personal message.

In any conversation, or when responding to a Client Listing, you can send an offer: your rate, a short description, and a session count. It's a professional proposal inside the chat. Payment is arranged directly between you and the client.

Yes, and that's fine by design. Swap phone numbers, WeChat, or email: whatever keeps the relationship going. A conversation moving off-platform is the platform doing its job.

Yes, we strongly recommend all trainers carry professional liability insurance. You operate as an independent contractor and are responsible for your own insurance and certifications.

Go to Dashboard → Service Zones. Add postal codes or neighborhoods where you're willing to travel. Clients searching in those areas will see you in their results, and you'll be notified about Client Listings there.

Yes! You control your pricing completely. Set your rate on your profile and send custom offers for packages. What you charge is between you and your clients.

Absolutely! Invite your current clients to the platform. Reviews from them build your profile and help win new clients.

PTierOne is a connection platform for personal training in the Toronto GTA. We help independent trainers and clients find each other and start a conversation. Training and payment happen directly between you, with no middleman taking a cut. Train at regular gyms, parks, or your own condo's gym, whatever works best for you.

Currently, PTierOne operates in the Greater Toronto Area (GTA), including Toronto, Mississauga, Brampton, Vaughan, and surrounding cities. We're expanding soon!

PTierOne is a Progressive Web App (PWA), which means you can install it directly from your browser for an app-like experience. On Android: 1) Open ptierone.com in Chrome, 2) Tap the three-dot menu in the top-right corner, 3) Select 'Add to Home screen', 4) Tap 'Install' in the popup. On iPhone: 1) Open ptierone.com in Safari, 2) Tap the Share icon at the bottom, 3) Scroll down and tap 'Add to Home Screen', 4) Tap 'Add'. The app icon will appear on your home screen!

Click the bell icon in the top navigation bar to open the notifications panel. At the bottom of the panel, click the 'Push Enabled' button to allow notifications. Once enabled, you'll receive real-time alerts for new messages, offers, and Client Listings directly on your device.

You can reach us by tapping on your profile icon in the top-right corner of your dashboard and selecting 'Contact Us' from the dropdown menu. Alternatively, email us directly at support@ptierone.com. We typically respond within 24 hours.

Yes. We use Supabase for secure data storage and never sell your personal information. Since payment happens directly between you and your trainer, PTierOne never stores payment details. See our Terms of Service for the full privacy summary.