Terms of Service

1. What PTierOne Is

PTierOne is a connection platform. We help independent personal trainers ("Trainers") and people looking for training ("Clients") find each other and start a conversation. That is the whole service.

• We are not an employer: Trainers are independent contractors. They are not employees, agents, or representatives of PTierOne.
• We are not a party to your agreement: Any training arrangement is a direct agreement between the Client and the Trainer. PTierOne is not part of that agreement.
• We are not a payment processor: PTierOne does not process, hold, or transfer payments between Clients and Trainers.

2. Off-Platform Training and Payment

• Direct payment: All payments for training happen directly between the Client and the Trainer, outside the platform. Users may freely exchange contact information (phone, email, WeChat, or other channels) to arrange this.
• No fees on training: PTierOne charges no commission, no booking fee, and no per-session fee on training. Trainers keep 100% of what Clients pay them.
• No escrow, no refunds through us: Because PTierOne does not handle payments, it cannot hold funds, issue refunds, or reverse payments. Cancellation and refund terms are set between the Client and the Trainer.
• Payment disputes: Any dispute about payment, pricing, cancellations, no-shows, or the quality of training is between the Client and the Trainer. PTierOne has no obligation to mediate or resolve such disputes and is not liable for any loss arising from them.

3. Pricing and Future Trainer Subscription

• Free at launch: PTierOne is currently free for both Trainers and Clients.
• Clients are always free: We do not plan to charge Clients for using the platform.
• Planned Trainer subscription: In the future, PTierOne plans to charge Trainers a flat monthly subscription (approximately CA$29–49 per month, first month free) for access to Client demand. We are not charging yet.
• Advance notice: Trainers will receive clear notice before any billing begins, and nothing will be charged without an explicit opt-in subscription.

4. Condo Gym & Facility Rules

Many users train in residential amenities ("Condo Gyms") or other private facilities.

• Authorization: Clients represent that they have the legal right to invite guests, including Trainers, into their building's amenities.
• Compliance: Users agree to follow all building bylaws, facility rules, and posted policies.
• Liability: PTierOne is not liable for any fines, evictions, bans, or other consequences issued by building or facility management.

5. Trainer Credentials, Verification, and Insurance

• What verification means: A "Verified" badge means the Trainer uploaded documentation of certifications. It is not an endorsement, a guarantee of qualifications, or a background check.
• No background checks: PTierOne does not currently perform criminal background checks on users. Clients are responsible for their own judgment when meeting and hiring a Trainer.
• Check before you train: Clients should review a Trainer's certifications and insurance directly with the Trainer before starting sessions.
• Trainer responsibility: Trainers are responsible for holding any certifications, licenses, and insurance (including Commercial General Liability and Professional Liability insurance) required to provide their services, and for the accuracy of the credentials they present.

6. Assumption of Risk & Release of Liability

Fitness activities involve a risk of injury. Please read carefully.

• Assumption of risk: You voluntarily accept all risks of physical injury, death, or property damage arising from training activities arranged through the platform.
• Release: To the maximum extent permitted by law, you release PTierOne, its founders, and affiliates from any liability arising from training sessions, user interactions, or off-platform arrangements, including payment disputes.
• Medical disclaimer: PTierOne does not provide medical advice. Consult a physician before starting any exercise program.

7. User Conduct

• You must be at least 18 years old to use PTierOne.
• Provide accurate information in your profile, listings, and messages. Do not misrepresent credentials, pricing, or identity.
• Do not use the platform for harassment, spam, fraud, or any unlawful purpose.
• Do not scrape, copy, or resell platform content or user data.

8. AI Features

PTierOne may offer optional AI-assisted tools, such as AI-generated profile text, drafted messages, and session summaries. Available tools may change over time. AI can occasionally produce incorrect information.

• Review required: You are responsible for reviewing AI-generated content before publishing or sending it.
• Third-party processing: AI features are powered by third-party providers (for example, OpenAI). Content you submit to these features is processed through API endpoints that are contractually excluded from being used to train the provider's publicly available models.

9. Privacy Summary

• Data collection: We collect name, email, phone number (optional), and location data to operate the platform and send notifications you opt into.
• Data sharing: We do not sell your data. Data is shared only with service providers needed to run the platform: Supabase (database), Vercel (hosting), our email and SMS providers (notifications), OpenAI (AI features), and Stripe (only if you purchase a future subscription).
• Your rights: You may request a copy or deletion of your data by contacting support, subject to legal retention requirements (PIPEDA).

10. Disclaimer of Warranties & Limitation of Liability

• The platform is provided on an "as is" and "as available" basis, without warranties of any kind.
• PTierOne does not guarantee the conduct, qualifications, availability, or performance of any user, or the outcome of any training arrangement.
• To the maximum extent permitted by law, PTierOne's total liability for any claim arising from your use of the platform is limited to the greater of CA$100 or the amount you paid PTierOne in the 12 months before the claim.
• PTierOne is not liable for indirect, incidental, or consequential damages, including lost income, lost clients, or losses from off-platform payments.

11. Indemnification

You agree to defend, indemnify, and hold harmless PTierOne, its founders, and affiliates from any third-party claim arising out of your conduct, your training arrangements, your violation of these Terms, or content you post on the platform, including reasonable legal fees.

12. Termination, Changes, and Governing Law

• Termination: You may stop using PTierOne at any time and request account deletion. PTierOne may suspend or terminate accounts that violate these Terms.
• Changes: We may update these Terms. Material changes will be announced on the platform, and the "Last Updated" date will change. Continued use after changes means acceptance.
• Governing law: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.